It is not always teaching or providing the knowledge. The key is in creating an environment of caring and responsibility. Never underestimate the human spirit. You can educate and train until you are blue in the face. Knowledge alone will not result in an aligned culture with consistent outcome. The key is to tap into the human spirit, into that place that we all can relate to.

The proven keys of creating a unified caring and committed environment include: 

• Creative teaching techniques that are exciting, interesting, and educational (Even a hand washing in-service can be conducted wishing creative techniques that will make your point effectively and will last until the next required in-service.)
• Stimulating the "caring factor" that leads to not only being responsible for the role or job we do but to feel proud of how the job you do is a part of the outcome. 
• Contagious attitude that together as a team we support each other resulting in fewer call-ins, decreased inter-department wars, and increased team and customer satisfaction. 

You can combine these proven keys to create the culture you need to survive in today's health care community. Your goal is to have satisfied customers and families with superior customer service scores. Family and resident satisfaction along with superior customer service begins with the team you have in place. This program will provide you with the proven methods to make this happen. Whether you are going through changes, team attitude problems, or looking to improve outcomes you will be able to apply this proven approach to any circumstance.